Returns & Exchanges

At Neuro, we want you to feel confident in your style, which is why we offer a 30-day window for returns or exchanges on all unworn fashion items. All returned products must include original tags and packaging to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging and attach the prepaid shipping label provided via email.

• 3.
  Drop Off Your Return

  Hand over your package to any authorized carrier location or schedule a pickup at your convenience.

• 4.
  Receive Your Refund

  Once our warehouse inspects the items, we will process your refund or exchange within 5-7 business days to your original payment method.